Refund policy
Last updated: November 12, 2026
Returns
You can return a product within 30 days of delivery. To be eligible, the product must be unused, in perfect condition and in its original packaging.
Write to us at info@trenchers.ca before sending anything back. We will confirm whether the return is accepted and give you the return address.
Restocking fee and return shipping
- Refunds on products returned in perfect condition carry a 15% restocking fee.
- Return shipping is paid by the customer, or deducted from the refund if we provide the return label.
Final sale items
- Discounted and Outlet products are final sale and cannot be returned or refunded.
- Made to order items can be cancelled at no charge until production starts. Once production has started, the 15% restocking fee applies.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the right item.
Damaged in transit
Inspect your order on delivery. If a package is damaged, note the damage on the carrier delivery slip before you sign, then write to us the same day at info@trenchers.ca with photos of the package and the product so we can make it right.
Warranty
All Trenchers parts carry a 1-year warranty on manufacturing defects. If a part is defective, we repair or replace it and cover the return shipping. Write to us with your order number and photos of the defect to start a warranty claim.
The warranty does not cover damage caused by crashes or impacts, improper installation, modifications, normal wear, or misuse.
Refunds
Once we receive and inspect your return, we email you to let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
Contact
Trenchers
7372 boulevard Laurier Ouest, Saint-Hyacinthe, Quebec J2S 9A9, Canada
Email: info@trenchers.ca
Nothing in this policy limits the rights you have under applicable consumer protection laws.