Returns

You can return a product within 30 days of delivery. It must be unused, in perfect condition and in its original packaging. Write to info@trenchers.ca before sending anything back so we can confirm the return and give you the address.

Restocking fee

Refunds on products returned in perfect condition carry a 15% restocking fee. Return shipping is paid by the customer, or deducted from the refund if we provide the label.

Final sale

Discounted and Outlet products are final sale. Made to order items can be cancelled at no charge until production starts; after that, the 15% restocking fee applies.

Warranty

All Trenchers parts carry a 1-year warranty on manufacturing defects. If a part is defective, we repair or replace it and cover the return shipping. Damage from crashes, improper installation or modifications is not covered.

Damaged in transit

Note the damage on the carrier delivery slip before you sign, then write to us the same day with photos.

Refunds

Once we receive and inspect the return, we email you. Approved refunds go back to the original payment method within 10 business days.